You actually do not need any kind of account to shop at sport-bittl.com. But having one would make things easier, as you will not have to re-enter your data every time you want to buy, and even more significantly: Your second order will already show you the advantages of our customer account (=bittl card).
Log-in at your next visit and see what we are talking about, you will be surprised. Standards, such as an order overview are of course includes as well. You can have your bittl-card issued in any of our shops in Munich.

Or just register at our online-shop, providing your customer number (this one will be shown on your first invoice).

Check our in-store availability, directly at our online shop. 
New on sport-bittl.com: Check for shop avialability online. Just click for your favourite product. 
Then choose a size, the shops carrying this size will immediately appear directly under the price tag.  
Items without a size range will show shop availability directly. 
Sometimes (although quite seldomly) a product is only available online. This will also be displayed under the price tag. 
Please note that out products are subject to prior sale.  
So it might be possible that the product you just saw, has been sold in the meantime.  
We actually do provide stock-data on a regular basis, so the risk of non-availability is very low.

Please understand that is not possible to make a "reservation" for goods at our online-shop. You can of course make a reservation, by partial payment, at our shops in Munich.

For logistical reasons, changes to your order are only possible in individual cases / only to a limited extent.

If you want to change or cancel your order, please contact our customer service using the contact form.

For our customers from Switzerland, Lichtenstein, UK and Norway the German VAT of 19% is automatically deducted when ordering.  

The net amount is shown before the order will be completed in the "order Summary".  

Please note that the national VAT as well as commissions and fees will be invoiced by our delivery partner GLS or our forwarding agency. 

In case your shipping address is within the EU and your billing address is located outside the EU, we enclose a Tax-Free Refund label for the export. The refund of the tax (minus a handling charge) is transacted by our contractor Global Blue.  

For further information about tax refund, please visit: http://www.globalblue.com/customer-services/tax-free-shopping/refund-points/. 

The exchange of goods is not possible from non-EU countries.
 

No problem: just click here: here and we will send you a new one.

Our shop will show you all the available sizes per item. If a size is temporarily not available you will see an estimated date of delivery. If the required size is not shown at all, it will, unfortunately, not be available again.
 

You will receive an automated note of receipt by E-Mail, directly after placing your order. 

When ordering a ski-set at our shop, we will mount your ski-package according to your specifications, e.g. the provided sole length of your boots.
Please note that we do not adjust the safety settings (DIN - or; Z-value) of the bindings. For doing so, we would need the boot that is going to be used along with the skis (not even a similar/same model would do), as well as further personal data.

As the safety adjustment is missing, the delivered ski is NOT ready for use yet (although it might feel like a "plug&play delivery")!  

Before the first use make sure to:
1.finally adjust the bindings to the boots, with which the skis will be used,
2.finally adjust the bindings according to the skiers personal specifications (weight, skills,...,
3.adjust and verify the DIN range of the bindings using a certified tool.

It is in your very own interest to visit a certified shop (or of course one of our shops) in order to have your bindings adjusted properly. 

Ski Brakes: Of course you get the matching stopper for your ski width when buying a Ski-Set. 

If you order a pair of matching skins, we can cut these for your ordered ski-set on request. 

Please place a comment in the remarks section in step 2 of the ordering process. Just tell us to cut the skins according to your specifications. WE WILL ONLY DO SO, IF WE HAVE YOUR INSTRUCTIONS! 

Ski Brakes: Of course you get the matching stopper for your ski width when buying a Ski-Set. 

If you order a pair of matching skins, we can cut these for your ordered ski-set on request. 

Orders of single ski-bindings: If you need a different stopper-width, than the one indicated on the product, please place a comment in the remarks section in step 2 of the ordering process, telling us the required stopper-width. We will exchange these free of charge if ppossible.  

Please note that we must exclude all bindings from Look, Dynafit, ATK and Fritschi, as we cannot replace the brakes of these bindings.
 

Still looking for a matching gift? Our Sport-Bittl vouchers are the right present for any occasion. Just decide whether it is to be used online, or at one of our stores in Munich.  

You have two different voucher options: 

• Online Voucher - print at home version:

You will receive an email on receipt of payment (directly after your order in case of payment by credit card or Paypal), including a PDF file, which contains your voucher code. This PDF file can easily be printed at home. Just fold it accordingly, and you will have a perfectly envelope compatible voucher card (in A4 format) - only valid at our online shop. 

• Shop Voucher - folded card:

You will receive a high quality folded card on receipt of payment via postal service, which contains your voucher code - only valid at our stores in Munich.

We are not only present in the web: the Bittl Schuhe & Sport GmbH is caring for its clients since 1949.  

Our customers matter! And this is why we treat your data with the highest safety standards. 
All the data that are relevant in processing your order are stored, and treated as absolutely confidential.  

We will only provide this data to companies involved in the processing of your order (e.g. your credit card provider). You accept this procedure by placing your order.

We accept credit cards by Master Card and Visa. Please be aware that we cannot accept any other cards right now.

Please note that since January 2021, credit card payments can only be made via 2-factor authentication. You must verify your identity in advance.

You can register when you make your first payment or in advance in online banking if your bank did not already register you when you ordered your card. On your bank's website you will find individual information on how to set up 2-factor authentication - because this is handled differently depending on the credit card institution.

The easy, quick and safer way to pay. Your credit card and bank data are stored only at Paypal. No further transfer of your data is needed (we do not even get these), and we can directly proceed to shipment. Just register on www.paypal.com, open an account, connect your bank account or credit card... that´s it.

We ship your order climate neutrally with our shipping service provider GLS. We will ship your order as quickly as possible. Skis and bikes go through various process steps, such as assembly, before being shipped. The delivery time for these products therefore varies. You will find information on the current delivery times for each item.

The forwarding costs depend on the type of delivery (bulk load) and the shipping address. 

The shipping cost will be displayed automatically after entering your delivery details.

Parcel Pick-up Stations: we deliver by GLS - so no delivery to any parcel pick-up stations will be possible. 

Can different orders be consolidated into one delivery? Unfortunately this is not possible due to logistic reasons. Our team processes incoming orders directly: each team picks an order according to the "first in, first out" method, so that we cannot put different orders together afterwards. 

So each order incurs its own shipping costs. Please note that this is not meant to create additional shipping costs, our focus is really on an "as fast as possible, and reliable" delivery.

Delivery times, displayed within the product details (if not directly availabe). Please take notice, the delivery time of bikes, can be delayed by weekend or holidays.

Delivery of bikes by the express company:

After we have received the incoming orders, your bike will be prepared by our mechanics. It will be pre-mounted, checked and packed with the utmost care and handed over to the express company for delivery. You will then receive an e-mail with the consignment identification number with which you can track your delivery at https://ids-logistik.de.

You can schedule the delivery date of your bike with the express company via text message, phone call or e-mail. Depending on the method you choose for scheduling your delivery, the express company will contact you either by texting to your cell phone, calling to your landline number or by sending an e-mail. They will get in touch with you once the product has reached the delivery depot. The delivery depot then proposes a time slot for delivery and a day when the delivery will be made. It is not possible to change the delivery date online.

Please note that children’s bikes up to a certain size will be delivered by UPS and not by the express company.

If you have any further questions regarding the delivery of your bike, we are happy to be at your disposal.

You will receive an automatically generated E-Mail, containing a link which allows you to track your shipment. This e-Mail will be sent on the same day your shipment leaves our warehouse. 

When you order a bike, you will receive a consignment identification number with which you can track the delivery progress at https://ids-logistik.de. 

VAT - for EU deliveries    

Please note that, due to technical reasons, we cannot deliver goods within the EU (e.g. Norway, Switzerland, Lichtenstein), without having declared VAT (not even providing a valid VAT registration number).   

Deliveries outside the EU  

Should your order have to be delivered outside the EU, our webshop will display the correct invoice amount, after entering the shipping details, without VAT.

You can also pick up the goods you ordered online from our store in Munich-Allach.
As soon as your order is ready, you will receive a separate notification by email.
The goods are expected to be ready for collection within 2-3 working days.
Please note: Skis and bicycles are usually still going through the assembly process, so you must expect additional processing time - all the exact information about the expected pickup time you can see the daily information during the order.

You can find all the details for self pick-up here.

If something ordered should not fit, or - even if very unlikely - should not be liked anymore, you have the option of sending the goods back to us and thereby cancel your order.

We do cover the costs for collection of goods that can be sent by our partners GLS and UPS, within Germany and Austria. Please note that when you are returning goods with the express company, the shipping costs will not be reimbursed. We will however organize the pickup of the goods. Therefore, please contact us here. Again: please be aware that shipping charges for returns from outside of Germany and Austria have to be covered by yourself.

When returning goods, please always ensure that they are complete, in their original packaging and adequately protected against transport damage.The original packaging must be kept for any returns and is not suitable as outer packaging for the return.
Returns without intact original packaging will be rejected.
Skis that have already been assembled cannot be taken back.

We do exercise utmost care in all shipments that leave our warehouse. Please make sure to check all deliveries directly on receipt, for any kind of damage and completeness. In the very rare case of reasonable complaints please do not hesitate to contact us immediately.  

Please do also provide clear, and significant images of the damage, as well as the reason of the complaint to our Customer-Service. Please note that "freight forward" deliveries will not be accepted. 
 

Exchange

Please note that for logistical reasons no direct exchange is possible. Please send your goods back for refund and place a new order with your required color or size in our online shop.