Orders

The advantages of your customer account

You actually do not need any kind of account to shop at sport-bittl.com. But having one would make things easier, as you will not have to re-enter your data every time you want to buy, and even more significantly: Your second order will already show you the advantages of our customer account (=bittl card).
Log-in at your next visit and see what we are talking about, you will be surprised. Standards, such as an order overview are of course includes as well. You can have your bittl-card issued in any of our shops in Munich.

Or just register at our online-shop, providing your customer number (this one will be shown on your first invoice).

Will I find my favourite product in one of the stores?

Check our in-store availability, directly at our online shop. 
New on sport-bittl.com: Check for shop avialability online. Just click for your favourite product. 
Then choose a size, the shops carrying this size will immediately appear directly under the price tag.  
Items without a size range will show shop availability directly. 
Sometimes (although quite seldomly) a product is only available online. This will also be displayed under the price tag. 
Please note that out products are subject to prior sale.  
So it might be possible that the product you just saw, has been sold in the meantime.  
We actually do provide stock-data on a regular basis, so the risk of non-availability is very low.

Reservations

Please understand that is not possible to make a "reservation" for goods at our online-shop. You can of course make a reservation, by partial payment, at our shops in Munich.

Change order

Due to logistical reasons, modifications of your order are only possible in limited/individual circumstances. Please do immediately use our contact form if you have any questions on any kind of changes regarding your order.

Tax Free Information

For our customers from Switzerland, Lichtenstein and Norway the German VAT of 19% is automatically deducted when ordering.  

The net amount is shown before the order will be completed in the "order Summary".  

Please note that the national VAT as well as commissions and fees will be invoiced by our delivery partner UPS or our forwarding agency. 

In case your shipping address is within the EU and your billing address is located outside the EU, we enclose a Tax-Free Refund label for the export. The refund of the tax (minus a handling charge) is transacted by our contractor Global Blue.  

For further information about tax refund, please visit: http://www.globalblue.com/customer-services/tax-free-shopping/refund-points/

The exchange of goods is not possible from non-EU countries.
 

Forgot passsword?

No problem: just click here: here and we will send you a new one.

Your size is not available?

Our shop will show you all the available sizes per item. If a size is temporarily not available you will see an estimated date of delivery. If the required size is not shown at all, it will, unfortunately, not be available again.
 

Notice of receipt

You will receive an automated note of receipt by E-Mail, directly after placing your order. 

Ski-orders

When ordering a ski-set at our shop, we will mount your ski-package according to your specifications, e.g. the provided sole length of your boots.
Please note that we do not adjust the safety settings (DIN - or; Z-value) of the bindings. For doing so, we would need the boot that is going to be used along with the skis (not even a similar/same model would do), as well as further personal data.

As the safety adjustment is missing, the delivered ski is NOT ready for use yet (although it might feel like a "plug&play delivery")!  

Before the first use make sure to:
1.finally adjust the bindings to the boots, with which the skis will be used,
2.finally adjust the bindings according to the skiers personal specifications (weight, skills,...,
3.adjust and verify the DIN range of the bindings using a certified tool.

It is in your very own interest to visit a certified shop (or of course one of our shops) in order to have your bindings adjusted properly. 

Ski Brakes: Of course you get the matching stopper for your ski width when buying a Ski-Set. 

If you order a pair of matching skins, we can cut these for your ordered ski-set on request. 

Please place a comment in the remarks section in step 2 of the ordering process. Just tell us to cut the skins according to your specifications. WE WILL ONLY DO SO, IF WE HAVE YOUR INSTRUCTIONS! 

Ski Brakes: Of course you get the matching stopper for your ski width when buying a Ski-Set. 

If you order a pair of matching skins, we can cut these for your ordered ski-set on request. 

Orders of single ski-bindings: If you need a different stopper-width, than the one indicated on the product, please place a comment in the remarks section in step 2 of the ordering process, telling us the required stopper-width. We will exchange these free of charge if ppossible.  

Please note that we must exclude all bindings from Look, Dynafit, ATK and Fritschi, as we cannot replace the brakes of these bindings.
 

Vouchers

Still looking for a matching gift? Our Sport-Bittl vouchers are the right present for any occasion. Just decide whether it is to be used online, or at one of our stores in Munich.  

There three different voucher options: 

o Online Voucher - print at home version:

You will receive an email on receipt of payment (directly after your order in case of payment by credit card or Paypal), including a PDF file, which contains your voucher code. This PDF file can easily be printed at home. Just fold it accordingly, and you will have a perfectly envelope compatible voucher card (in A4 format) - only valid at our online shop

o Online Voucher - folded card:

You will receive a high quality folded card on receipt of payment via postal service, which contains your voucher code - only valid at our online shop.

Data Privacy

We are not only present in the web: the Bittl Schuhe & Sport GmbH is caring for its clients since 1949.  

Our customers matter! And this is why we treat your data with the highest safety standards. 
All the data that are relevant in processing your order are stored, and treated as absolutely confidential.  

We will only provide this data to companies involved in the processing of your order (e.g. your credit card provider). You accept this procedure by placing your order.

Payment

Credit Cards: Master & Visa Card

We accept credit cards by Master Card and Visa. Please be aware that we cannot accept any other cards right now.

Paypal

The easy, quick and safer way to pay. Your credit card and bank data are stored only at Paypal. No further transfer of your data is needed (we do not even get these), and we can directly proceed to shipment. Just register on www.paypal.com, open an account, connect your bank account or credit card... that´s it.

Sofortüberweisung (this is a direct bank transfer provider: a Klarna group company)

Convenient and secure online payment. Use your own online banking (log in) details for payment. Please note that this will require all the details your online banking provider asks for (e.g. , PIN, TAN etc...)

Payment in advance

Just place your order, and transfer the invoiced amount to our account. We will process your order on receipt of payment.

payable to Recipient
reason for transfer: please provide your order number / customer number if available Bittl Schuhe&Sport GmbH
Bank: Volks- Raiffeisenbank Dachau Georg-Reismüller-Str. 5
Account: 31 0000 80999 München
Bank code: 70091500 Phone: +49 89 892 190 
IBAN: DE 13 7009 1500 0000 3100 00
BIC: GEN ODEF 1DCA

Shipping

Shipment

We deliver by UPS within 3-5 working days. Delivery time depends on your address of course: Vienna is closer to Munich as Kiruna;-). The forwarding costs depend on the type of delivery (bulk load) and the shipping address. 

The shipping cost will be displayed automatically after entering your delivery details. 

We can only offer ,,bulky load" delivery to Germany and Austria (e.g. for large workout stations). 

Parcel Pick-up Stations: we deliver by UPS - so no delivery to any parcel pick-up stations will be possible. 

Can different orders be consolidated into one delivery? Unfortunately this is not possible due to logistic reasons. Our team processes incoming orders directly: each team picks an order according to the "first in, first out" method, so that we cannot put different orders together afterwards. 

So each order incurs its own shipping costs. Please note that this is not meant to create additional shipping costs, our focus is really on an "as fast as possible, and reliable" delivery. 

Express/urgent shipment: If you have an urgent delivery, we must ask you to choose one of the first three methods of payment, as this is the only way we can directly proceed to shipment. 

Please note that we cannot actually offer an express shipment as such, due to logistical reasons (this would not be covered by the shown shipping costs, and in the case of skis or similar items, it would be too expensive as well). 

Delivery times, displayed within the product details (if not directly availabe).

Tracking

You will receive an automatically generated E-Mail by UPS (between 6p.m. and 8p.m.) , containing a link which allows you to track your shipment. This e-Mail will be sent on the same day your shipment leaves our warehouse. 

VAT

VAT - for EU deliveries    

Please note that, due to technical reasons, we cannot deliver goods within the EU (e.g. Norway, Switzerland, Lichtenstein), without having declared VAT (not even providing a valid VAT registration number).   

Deliveries outside the EU  

Should your order have to be delivered outside the EU, our webshop will display the correct invoice amount, after entering the shipping details, without VAT.

Returns and Complaints

Returns

If something ordered should not fit, or - even if very unlikely - should not be liked anymore, please consider our terms (in German language, for legal reasons): withdrawal form/Widerrufsformular.  

We do cover the costs for collection of goods that can be sent by our partner UPS, within Germany and Austria. Please be aware that you will have to cover the costs for all other kinds of returns: e.g. for goods that cannot be sent by regular UPS service, or for all kinds of deliveries outside of Germany and Austria. For goods that cannot be sent by regular UPS service (e.g. bulky loads), we have to charge EUR 74,95 for collections within Germany and Austria. Again: please be aware that shipping charges for returns from outside of Germany and Austria have to be covered by yourself.

Complaints

We do exercise utmost care in all shipments that leave our warehouse. Please make sure to check all deliveries directly on receipt, for any kind of damage and completeness. In the very rare case of reasonable complaints please do not hesitate to contact us immediately.  

Please do also provide clear, and significant images of the damage, as well as the reason of the complaint to our Customer-Service. Please note that "freight forward" deliveries will not be accepted. 
 

Exchange

Exchange

Please note that for logistical reasons no direct exchange is possible. Please send your goods back for refund and place a new order with your required color or size in our online shop.