Check our in-store availability, directly at our online shop. 
New www.sport-bittl.com: Check for shop avialability online. Just click for your favourite product. 
Then choose a size, the shops carrying this size will immediately appear directly under the price tag.  
Items without a size range will show shop availability directly. 
Sometimes (although quite seldomly) a product is only available online. This will also be displayed under the price tag. 
Please note that out products are subject to prior sale.  
So it might be possible that the product you just saw, has been sold in the meantime.  
We actually do provide stock-data on a regular basis, so the risk of non-availability is very low.

Please understand that is not possible to make a "reservation" for goods at our online-shop. You can of course make a reservation, by partial payment, at our shops in Munich.

Our shop will show you all the available sizes per item. If a size is temporarily not available you will see an estimated date of delivery. If the required size is not shown at all, it will, unfortunately, not be available again.
 

Please note that we do not offer ski hire. Skis cannot be hired in our branches or via our online shop.

You actually do not need any kind of account to shop www.sport-bittl.com. But having one would make things easier, as you will not have to re-enter your data every time you want to buy, and even more significantly: Your second order will already show you the advantages of our customer account (=bittl card).
Log-in at your next visit and see what we are talking about, you will be surprised. Standards, such as an order overview are of course includes as well. You can have your bittl-card issued in any of our shops in Munich.

Or just register at our online-shop, providing your customer number (this one will be shown on your first invoice).

Check our in-store availability, directly at our online shop. 
New www.sport-bittl.com: Check for shop avialability online. Just click for your favourite product. 
Then choose a size, the shops carrying this size will immediately appear directly under the price tag.  
Items without a size range will show shop availability directly. 
Sometimes (although quite seldomly) a product is only available online. This will also be displayed under the price tag. 
Please note that out products are subject to prior sale.  
So it might be possible that the product you just saw, has been sold in the meantime.  
We actually do provide stock-data on a regular basis, so the risk of non-availability is very low.

Please understand that is not possible to make a "reservation" for goods at our online-shop. You can of course make a reservation, by partial payment, at our shops in Munich.

For logistical reasons, changes to your order are only possible in individual cases / only to a limited extent.

If you want to change or cancel your order, please contact our customer service using the contact form.

For our customers from Switzerland, Lichtenstein, UK and Norway the German VAT of 19% is automatically deducted when ordering.  

The net amount is shown before the order will be completed in the "order Summary".  

Please note that the national VAT as well as commissions and fees will be invoiced by our delivery partner GLS or our forwarding agency. 

In case your shipping address is within the EU and your billing address is located outside the EU, we enclose a Tax-Free Refund label for the export. The refund of the tax (minus a handling charge) is transacted by our contractor Global Blue.  

For further information about tax refund, please visit: http://www.globalblue.com/customer-services/tax-free-shopping/refund-points/. 

The exchange of goods is not possible from non-EU countries.
 

No problem: just click here: here and we will send you a new one.

Our shop will show you all the available sizes per item. If a size is temporarily not available you will see an estimated date of delivery. If the required size is not shown at all, it will, unfortunately, not be available again.
 

You will receive an automated note of receipt by E-Mail, directly after placing your order. 

When ordering a ski-set at our shop, we will mount your ski-package according to your specifications, e.g. the provided sole length of your boots.
Please note that we do not adjust the safety settings (DIN - or; Z-value) of the bindings. For doing so, we would need the boot that is going to be used along with the skis (not even a similar/same model would do), as well as further personal data.

As the safety adjustment is missing, the delivered ski is NOT ready for use yet (although it might feel like a "plug&play delivery")!  

Before the first use make sure to:
1.finally adjust the bindings to the boots, with which the skis will be used,
2.finally adjust the bindings according to the skiers personal specifications (weight, skills,...,
3.adjust and verify the DIN range of the bindings using a certified tool.

It is in your very own interest to visit a certified shop (or of course one of our shops) in order to have your bindings adjusted properly. 

Ski Brakes: Of course you get the matching stopper for your ski width when buying a Ski-Set. 

If you order a pair of matching skins, we can cut these for your ordered ski-set on request. 

Please place a comment in the remarks section in step 2 of the ordering process. Just tell us to cut the skins according to your specifications. WE WILL ONLY DO SO, IF WE HAVE YOUR INSTRUCTIONS! 

Ski Brakes: Of course you get the matching stopper for your ski width when buying a Ski-Set. 

If you order a pair of matching skins, we can cut these for your ordered ski-set on request. 

Orders of single ski-bindings: If you need a different stopper-width, than the one indicated on the product, please place a comment in the remarks section in step 2 of the ordering process, telling us the required stopper-width. We will exchange these free of charge if ppossible.  

Please note that we must exclude all bindings from Look, Dynafit, ATK and Fritschi, as we cannot replace the brakes of these bindings.
 

Looking for a gift? Our Sport-Bittl vouchers are the right present for any occasion.
The voucher can easily be cashed at the next shopping tour www.sport-bittl.com or in our stores.

• A perfect gift.
• You will receive an A4 format PDF on receipt of payment including your voucher code.
• The code can be activated in www.sport-bittl.com shopping cart or in our stores.

The shopping cart includes a voucher box: just fill in your voucher code and click the “activate” button. You will have the voucher amount deducted from your current shopping cart.

How does a voucher-order work?
You will receive an email on receipt of payment (directly after your order in case of payment by credit card or Paypal), including a PDF file, which contains your voucher code. This PDF file can easily be printed at home. Just fold it accordingly, and you will have a perfectly envelope compatible voucher card (in A4 format).

You can redeem as many voucher codes as you like for one order during the ordering process. Remaining credit remains loaded on the last voucher code used and can be used again on your next purchase.

We are not only present in the web: the Bittl Schuhe & Sport GmbH is caring for its clients since 1949.  

Our customers matter! And this is why we treat your data with the highest safety standards. 
All the data that are relevant in processing your order are stored, and treated as absolutely confidential.  

We will only provide this data to companies involved in the processing of your order (e.g. your credit card provider). You accept this procedure by placing your order.

We accept credit cards by Master Card and Visa. Please be aware that we cannot accept any other cards right now.

Please note that since January 2021, credit card payments can only be made via 2-factor authentication. You must verify your identity in advance.

You can register when you make your first payment or in advance in online banking if your bank did not already register you when you ordered your card. On your bank's website you will find individual information on how to set up 2-factor authentication - because this is handled differently depending on the credit card institution.

The easy, quick and safer way to pay. Your credit card and bank data are stored only at Paypal. No further transfer of your data is needed (we do not even get these), and we can directly proceed to shipment. Just register on www.paypal.com, open an account, connect your bank account or credit card... that´s it.

Apple Pay

Apple Pay is only available on Apple devices. Before you can use Apple Pay, you must activate it in your Apple account (Wallet app) and on your device. Once you have selected Apple Pay as your payment method, you will be redirected to Apple Pay at the end of the checkout process. There you can select the card you want to pay with. Please check that your order details are correct and finalise your order with Touch ID/Face ID or by entering your code.

Buy now, pay later! When ordering items from our ski range with a delivery address within Germany, we now also offer purchase on account via Riverty. You can conveniently transfer the invoice amount only 14 days after the goods have been dispatched. In this case, payment to our payment provider Riverty is required. You will receive detailed payment information in a separate email directly from Riverty.

Products from the Watches & Technology category are excluded from pay by invoice.

We attach great importance to sustainability and ship your order climate-neutrally with our shipping service provider GLS. Your items will be processed by us with the highest priority and shipped as quickly as possible. Please note that skis and bikes undergo additional process steps, such as assembly, before shipping. Delivery times for these products may therefore vary. You can find the current delivery times for each product on the corresponding product page.

The shipping time varies depending on the destination of the shipment, and the shipping costs depend on the type of shipment and the destination.

The forwarding costs depend on the type of delivery (bulk load) and the shipping address. 

The shipping cost will be displayed automatically after entering your delivery details.

We do not deliver by DHL - so no delivery to any parcel pick-up stations will be possible. 

Merging of orders:

For logistical reasons, we are unable to consolidate orders. Each order is prepared and dispatched separately by different employees. Therefore, the shipping costs calculated for each order are charged separately. This ensures that your order is processed quickly and reliably.

Delivery times:

The current delivery times for each item can be found on the corresponding product page. Please note that delivery times for bicycles may change due to weekend or public holiday delays on the part of the shipping company. Saturdays are not considered as working days by our shipping and forwarding service providers. For skis and bicycles, various process steps such as assembly take place before shipping, over which we unfortunately have no influence.

Delivery by date:

We are happy to accept the date you specify as the desired delivery date. However, due to logistical challenges, we are not always able to make a scheduled delivery. We will do our best to meet your requested delivery date as far as possible, but we ask for your understanding.

If you have any further questions, please do not hesitate to contact us.

Delivery of bikes by the express company:

After we have received the incoming orders, your bike will be prepared by our mechanics. It will be pre-mounted, checked and packed with the utmost care and handed over to the express company for delivery. You will then receive an e-mail with the consignment identification number with which you can track your delivery.

You can schedule the delivery date of your bike with the express company via text message, phone call or e-mail. Depending on the method you choose for scheduling your delivery, the express company will contact you either by texting to your cell phone, calling to your landline number or by sending an e-mail. They will get in touch with you once the product has reached the delivery depot. The delivery depot then proposes a time slot for delivery and a day when the delivery will be made. It is not possible to change the delivery date online.

Moreover, Saturday is not considered as a working day by our forwarding agents, no delivery is made here.

If you have any further questions regarding the delivery of your bike, we are happy to be at your disposal.

You will receive an automatically generated E-Mail by UPS (between 6p.m. and 8p.m.), containing a link which allows you to track your shipment. This e-Mail will be sent on the same day your shipment leaves our warehouse. 

When you order a bike, you will receive an E-Mail with a consignment identification number with which you can track the delivery progress.

VAT - for EU deliveries    

Please note that, due to technical reasons, we cannot deliver goods within the EU (e.g. UK, Norway, Switzerland, Lichtenstein), without having declared VAT (not even providing a valid VAT registration number).   

Deliveries outside the EU  

Should your order have to be delivered outside the EU, our webshop will display the correct invoice amount, after entering the shipping details, without VAT.

You can also pick up the goods you ordered online from our store in Munich-Allach.
As soon as your order is ready, you will receive a separate notification by email.
The goods are expected to be ready for collection within 2-3 working days.
Please note: Skis and bicycles are usually still going through the assembly process, so you must expect additional processing time - all the exact information about the expected pickup time you can see the daily information during the order.

You can find all the details for self pick-up here.

If something doesn't fit or you don't like it, you have the option of returning the goods to us within 30 days and cancelling your order.

We will bear the costs of returning goods from Germany and Austria that can be returned normally with our shipping partner. Please note that the shipping costs charged will not be refunded for returns sent by a forwarding agent . We will organise the collection of the goods for you, please contact us. For all returns that are not from Germany or Austria, the customer must bear the costs of the return themselves.

Information on returning goods with GLS

There is a parcel label in the parcel. Please attach the label to the parcel so that it is clearly visible. To ensure that the return shipment goes smoothly, please make sure that you remove the old label beforehand or cover it completely. If you lose the parcel label, you can contact us using the contact form and we will send you a new returns label by email.

With GLS, you can return your parcel in an environmentally friendly way by simply dropping it off at a GLS parcel shop near you. GLS will then take care to minimise emissions by bundling your parcel with other parcels.

Click here to go to the GLS ParcelShop search and find a GLS ParcelShop near you.

You can find more information on simple parcel returns with GLS here.

Packaging your return

When returning goods , please always ensure that they are complete, in their original packaging and adequately protected against transport damage . The original packaging must be kept for any returns and is not suitable as outer packaging for the return. Returns without intact original packaging will be rejected.

Skis that have already been assembled cannot be returned.

If you have any questions, please contact our Customer Service at service@bittl.de

Returns in Munich-Allach or Fürstenfeldbruck

You are also welcome to return your order to our stores in Munich-Allach or Fürstenfeldbruck during our opening hours. The purchase price will then be credited and your payment will be refunded via the payment method selected at the time of purchase.

Returns from non-EU countries

Returns from non-EU countries can be sent in at your own expense and responsibility.
We will not refund any shipping costs, customs fees, or the shipping costs originally paid with the order.
Parcels that are randomly checked by German customs in individual cases are returned to the sender and are not picked up, which means they will not be processed further by us and will not be reimbursed.

Returns from non-EU countries

Returns from non-EU countries can be sent in at your own expense and responsibility.
We will not refund any shipping costs, customs fees, or the shipping costs originally paid with the order.
Parcels that are randomly checked by German customs in individual cases are returned to the sender and are not picked up, which means they will not be processed further by us and will not be reimbursed.

We do exercise utmost care in all shipments that leave our warehouse. Please make sure to check all deliveries directly on receipt, for any kind of damage and completeness. In the very rare case of reasonable complaints please do not hesitate to contact us immediately.  

Please do also provide clear, and significant images of the damage, as well as the reason of the complaint to our Customer-Service. Please note that "freight forward" deliveries will not be accepted. 
 

Exchange

Please note that for logistical reasons no direct exchange is possible. Please send your goods back for refund and place a new order with your required color or size in our online shop.