General Terms and Conditions

1. Scope of application

The following General Terms and Conditions apply to all orders placed via our online shop.

2. Contracting party, Conclusion of Contract

The sales contract is concluded with Bittl Schuhe + Sport GmbH.
By placing the products in the online shop, we are making a binding offer to conclude a contract for these articles. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the corrective tools provided and which are explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after completing the order, you will receive a confirmation by e-mail. 

3. Contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the contract text and send you the order data along with our General Terms and Conditions by email. You can view and download the General Terms and Conditions at any time here on this page. You can view your past orders in our customer login.

4. Terms of Delivery

In addition to the indicated product prices, there are shipping costs. You can find out more about the shipping costs in the offers.

You have in principle the possibility of picking up an order at Bittl Schuhe + Sport GmbH Head Quarters Munich-Allach (Bittl Schuhe + Sport GmbH) at the address Georg-Reismüller Str. 5, 80999 Munich, Germany
during the business hours indicated in the following: Mon - Fri: 10 AM – 7 PM | Saturday 10 AM – 6 PM.

We do not deliver to packing stations.

5. Payment

The following payment methods are available to you in our shop:

Prepayment
If you choose the prepayment method, we will give you our bank details in a separate email and deliver the articles after receipt of payment.

Credit card
When you place your order, you send us your credit card details at the same time.
After your confirmation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the goods have been shipped. The payment transaction is carried out automatically by the credit card company and your card is debited.

PayPal
During the ordering process you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, authorize your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. You will receive further information during the ordering process.
Afterwards the payment transaction is carried out immediately and automatically by PayPal.

Direct Transfer by SOFORT (a Klarna company)
After placing the order you will be redirected to the website of the online provider SOFORT Überweisung (Direct Transfer). In order to be able to pay the invoice amount by bank transfer immediately, you must have an online banking account with a PIN/TAN procedure that has been activated for participation in the instant bank transfer, you must authorize the transaction accordingly and confirm the payment order to us. You will receive further information during the ordering process. The payment transaction will be carried out immediately afterwards by bank transfer and your account will be debited.

6. Retention of Title

The goods remain our property until full payment has been made.

7. Transport Damages

If goods with obvious transport damage are delivered, please complain about such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us will not have any consequences on your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance.

8. Warranty and Guarantees
Unless explicitly agreed otherwise below, the statutory warranty rights apply.
The limitation period for claims of defects amounts to one year from the delivery of the goods.
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents.
  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty as well as malice,
  • in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance of which the contractual partner may regularly rely (cardinal obligations)
  • as part of a promised guarantee, as far as agreed or
  • as far as the scope of application of the Product Liability Act is opened.
Information on any applicable additional guarantees and their exact conditions can be found on the product as well as special information pages in the online shop.
 
9. Liability
We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents
  • in the event of injury to life, limb or health,
  • in case of intentional or grossly negligent breach of duty
  • with guarantee promise, as far as agreed, or
  • as far as the scope of application of the Product Liability Act is opened.
In the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be calculated. Otherwise, claims for damages are excluded.

10. Dispute resolution
The European Commission provides an online dispute resolution (OS) platform that you can find here:
http://ec.europa.eu/consumers/odr/.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.